November 2024

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November 2024

Digital Edition

Taking the Reins

Jay Sicht

Nov. 20, 2024

What you need to consider in planning for succession

Operations

Build Your Online Marketing Machine Now to See Future Payoff

Lindsey Gainer

Nov. 18, 2024

Acquiring customers through online efforts takes time and consistency.

Articles

This Smart City Wants to be a Cornerstone in Collision Repair

Abdulla Gaafarelkhalifa

Nov. 15, 2024

Learn how this city is helping develop ADAS and V2X.

Operations

Wow Them at Delivery

Todd Kortemeier

Nov. 14, 2024

Little touches can make a big difference when handing back the keys.

Articles

Q&A: So, You Want to Be an Instructor?

Abdulla Gaafarelkhalifa

Nov. 13, 2024

See what this instructor says about going from the shop to the lab.

More content from November 2024

Operations

How to Find Your Next Home-Run Hire

Noah Brown

Nov. 1, 2024

It’s never been harder to find good talent. Learn how to set your shop up to increase your chances of finding it.

Operations

Build Your Sales Culture: The Benefit of Upselling

Steve Trapp

Nov. 1, 2024

Grow your sales and gross profit without processing more vehicles through the door by refining the selling and service skills of your CSR and estimator team.

This stock image of a hurricane viewed from a NASA satellite shows the Milky Way galaxy at sunset.

Columns

Bryant: Navigating Through the Uncontrollable

Drew Bryant

Nov. 1, 2024

A guide for shop owners’ preparedness

Columns

Lobsiger: How Entrepreneurs Can Understand Their P&L

Greg Lobsiger

Nov. 1, 2024

A visual exercise can make even a complex problem easier to understand.

Columns

Menefee: Driving Business in Challenging Conditions

Tiffany Menefee

Nov. 1, 2024

During a slowdown, this is how we capture multiple repair orders from vehicles already in our shop.