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    Driver's Seat

    Rolling into the New Year

    Jay Sicht
    Jan. 16, 2025
    As we roll into another new year, along with the typical personal resolutions, you likely want to see how you can improve your business to make it more resilient during sales ...
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    Profit
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    Columnists

    Menefee: Reflecting, Resetting, and Improving 

    Tiffany Menefee
    Jan. 8, 2025
    Now is the time to review your operations and identify areas that need attention or improvement.
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    Asking Why
    Columnists

    Batenhorst: Has Curiosity Died?

    Andrew Batenhorst
    Jan. 3, 2025
    Teaching your team the healthy way to ask “why” will start to set the foundation of a colossal shift in thinking for operations and repair-planning.
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    Columnists

    Bryant: How Increasing Insurance Rates Impact Us  

    Drew Bryant
    Jan. 3, 2025
    By strategically adapting, we can better serve our customers and maintain our business' health.
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    Customer Consultation
    Columns

    Croel: From Awareness to Advocacy: How Educating Your Customers Can Drive Trust, Loyalty, and Referrals

    Cassaundra Croel
    Jan. 2, 2025
    Earning a customer’s trust goes far beyond getting them to walk through your doors.
    Jay Sicht
    FenderBender/ABRN Editor-in-Chief photographed these fine 1920s specimens in the Petersen Automotive Museum's Vault in Dec. 2023.
    Columns

    YesterWreck – The Column: The Collision Repair Industry in the 1920s

    Gary Ledoux
    Dec. 23, 2024
    The auto industry was expanding – and cars weren’t just black anymore.
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    Columnists

    Menefee: The Rising Pushback from Insurance Companies: A Challenge for Auto Collision Shops 

    Tiffany Menefee
    Dec. 17, 2024
    Now is the time to plan how to not only survive but potentially emerge stronger in a competitive and changing environment.

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