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    FenderBender Releases 2024 Industry Survey Report

    July 3, 2024
    This year's report features insights, KPIs, and leadership data from hundreds of collision repair operators.
    Jake Holschuh
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    Latest from Operations

    The parts department is the heartbeat of the operation, and ensuring it runs smoothly is 'mission critical,' says John Baker, director of operations for Wallace Collision Center in Bristol, Tennessee.
    Operations

    Like Clockwork

    Noah Brown
    Jan. 9, 2025
    Is your parts department hampering your shop’s efficiency? Learn how an overhaul might supercharge your team’s productivity.
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    Cash Car
    Operations

    Diminishing the Headache of Diminished Value

    Todd Kortemeier
    Jan. 9, 2025
    Your customer may be entitled to recovery of diminished value after a loss. Here’s how to help.
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    Customer Consultation
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    Croel: From Awareness to Advocacy: How Educating Your Customers Can Drive Trust, Loyalty, and Referrals

    Cassaundra Croel
    Jan. 2, 2025
    Earning a customer’s trust goes far beyond getting them to walk through your doors.
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    Five-star CSI
    Operations

    What Gets Celebrated Gets Repeated 

    Lindsey Gainer
    Dec. 30, 2024
    Use CSI scores to celebrate and coach your staff and improve your business.
    Courtesy of Bennett Toyota
    Randy Kuntz led the Bennett Toyota Collision Center to its fifth national award from the carmaker.
    Operations

    Blueprints for Success in Auto Collision

    Emily Kline
    Dec. 16, 2024
    Inside the innovative strategies of DeLuz Auto Body and Bennett Toyota Collision Center
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    For Sale Real Estate Sign
    Operations

    So, You’ve Decided to Sell Your Business 

    Todd Kortemeier
    Dec. 13, 2024
    There are many vital steps to take before hanging a “for sale” sign in the window.
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    Enthusiastic five-star online rating
    Operations

    Build Your Sales Culture: Leverage Customer Relations for Growth 

    Steve Trapp
    Dec. 12, 2024
    The foundation of any sales and service culture is positive referrals and very specific positive reviews from past customers. Do your customers see you as a trusted advisor?

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