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    FenderBender Releases 2024 Industry Survey Report

    July 3, 2024
    This year's report features insights, KPIs, and leadership data from hundreds of collision repair operators.
    Jake Holschuh
    Adobe Stock 250847428
    Courtesy of Bennett Toyota
    Randy Kuntz led the Bennett Toyota Collision Center to its fifth national award from the carmaker.
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    For Sale Real Estate Sign

    Latest from Operations

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    Enthusiastic five-star online rating
    Operations

    Build Your Sales Culture: Leverage Customer Relations for Growth 

    Steve Trapp
    Dec. 12, 2024
    The foundation of any sales and service culture is positive referrals and very specific positive reviews from past customers. Do your customers see you as a trusted advisor?
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    Operations

    Understanding Your Customer Base to Drive Growth and Profits

    Cassaundra Croel
    Dec. 9, 2024
    Know WHO is walking through your doors – and WHY!
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    Handbook in process
    Operations

    Beyond CYA

    Dec. 5, 2024
    More than a legal document, your employee handbook sets the tone for your company’s culture, expectations, and how to engage with your team.
    Searching for the ideal job candidate
    Operations

    Do You Have a Hiring Blind Spot? 

    Brittany Crow
    Dec. 5, 2024
    Overcoming staffing challenges in the collision repair industry
    Adobe Stock 545037223
    Five-star CSI
    Operations

    What Gets Celebrated Gets Repeated 

    Lindsey Gainer
    Dec. 4, 2024
    Use CSI scores to celebrate and coach your staff and improve your business.
    Adobe Stock 479294594
    Operations

    How to Thrive as the Collision Repair Industry Shifts

    FenderBender Staff Reporters
    Dec. 3, 2024
    Digital technologies can improve efficiency, streamline workflows, and attract the next generation of talent.
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    Digital Marketing
    Operations

    Build Your Online Marketing Machine Now to See Future Payoff 

    Lindsey Gainer
    Nov. 18, 2024
    Acquiring customers through online efforts takes time and consistency.

    Latest From Operations

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    Handing over keys

    Courtesy of Stan Medina
    MAINTAINING AN IMAGE: Owner Stan Medina has focused on keeping a clean, organized shop.

    Louise St.Romain/FastCat Studio LLC
    WIP1