December 2024 FenderBender

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What Gets Celebrated Gets Repeated

Lindsey Gainer

Dec. 30, 2024

Use CSI scores to celebrate and coach your staff and improve your business.

Home

Snap Shop: Unique Collision Center

Abdulla Gaafarelkhalifa

Dec. 27, 2024

See what this MSO owner has to say about competing with the giants in the industry.

Articles

Driven Brands to Change Customers' Shop Experience

Abdulla Gaafarelkhalifa

Dec. 20, 2024

A theme at the conference was for Abra, CARSTAR, and Fix Auto USA stakeholders to use technology to improve the customer experience and reduce the strain on estimators.

Columnists

Lobsiger: What’s the Impact of Adding Just One Labor Hour to Every Estimate?

Greg Lobsiger

Dec. 19, 2024

With lower demand, maximizing each job is crucial.

Columnists

Menefee: The Rising Pushback from Insurance Companies: A Challenge for Auto Collision Shops

Tiffany Menefee

Dec. 17, 2024

Now is the time to plan how to not only survive but potentially emerge stronger in a competitive and changing environment.

More content from December 2024 FenderBender

Randy Kuntz led the Bennett Toyota Collision Center to its fifth national award from the carmaker.

Operations

Blueprints for Success in Auto Collision

Emily Kline

Dec. 16, 2024

Inside the innovative strategies of DeLuz Auto Body and Bennett Toyota Collision Center

Operations

So, You’ve Decided to Sell Your Business

Todd Kortemeier

Dec. 13, 2024

There are many vital steps to take before hanging a “for sale” sign in the window.

Operations

Build Your Sales Culture: Leverage Customer Relations for Growth

Steve Trapp

Dec. 12, 2024

The foundation of any sales and service culture is positive referrals and very specific positive reviews from past customers. Do your customers see you as a trusted advisor?

Columns

Bryant: Critical Considerations

Drew Bryant

Dec. 12, 2024

Position your shop for success in the new year with comprehensive reviews and clear goal-setting.

Driver's Seat

Combating a Business Slowdown

Jay Sicht

Dec. 6, 2024

There is help – and hope – for those owners and operators examining where they can improve operations to stem a loss in business.

Operations

Beyond CYA

Dec. 5, 2024

More than a legal document, your employee handbook sets the tone for your company’s culture, expectations, and how to engage with your team.

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Scenes from the SEMA Show

Dec. 2, 2024

The FenderBender team, along with others from the brands in Endeavor Business Media's Vehicle Repair Group, attended the 2024 SEMA Show and related events in Las Vegas the week...