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PITTSFORD, N.Y. – Fidelity National, a St. Petersburg, Fla.-based nationwide provider of personal insurance, has signed on to offer SceneExchange, a Web portal from Scene Genesis that lets insureds choose body shops online. Initially, SceneExchange will be available to the company’s customers in Florida, Illinois, Iowa, Missouri and New Jersey, and more states will be added over the next several months.
"We're looking forward to realizing SceneExchange's savings and service advantages,” says Larry Brungardt, Fidelity National senior claims manager.
Fidelity National claims representatives give customers the option to use SceneExchange. If the customer chooses it, an independent appraiser will inspect the damaged vehicle and upload the estimate and digital photographs to SceneExchange, which then alerts participating local body shop owners who view the appraisal and compete for the business based on turnaround time and service. The vehicle owner goes online to review the shops' proposals and information about their training and warranty policies, and check ratings from other SceneExchange customers who've used the shop.
"Fidelity National is constantly looking to give its customers the best claims service. Offering SceneExchange gives them an easy way to utilize the Internet to enhance the claims process,” says Scene Genesis CEO Ian Cunningham.
“Insurers boost customer satisfaction by giving insureds more control over the repair process. The Web process and social-media aspects of SceneExchange appeal to people who regularly obtain products and services online.”
For more information, visit www.scenegenesis.com.
