RICHFIELD, Ohio – Hyundai Motor America, Fountain Valley, Calif., has selected OEConnection’s D2D Express Internet-based parts order referral solution to facilitate the same-day or next-day delivery of backordered parts. Hyundai expects D2D Express to advance its parts distribution logistics, expedite dealership parts availability and delivery, and reduce overall costs.
“We know from dealer surveys that parts availability is by far the most important contributor to dealer parts satisfaction,” says George Kurth, director of parts supply chain and logistics for Hyundai Motor America. “We chose OEConnection’s solution because of its proven success in expanding the parts supply chain and reducing costs. While Hyundai already provides its dealers with high part fill rates, we expect D2D Express to further increase our dealer reach, better our fill percentages and ultimately improve driver customer satisfaction.” OEConnection’s D2D Express is a highly automated solution that creates a virtual parts distribution center (PDC) by incorporating dealership parts inventories into the manufacturer’s supply chain. Needed parts are automatically transmitted from the automaker to D2D Express, which then rapidly searches part inventories using configurable rules, including finding parts at the closest stocking dealers who can direct-deliver. Order processing, billing, shipping and tracking for D2D Express shipments are integrated into automaker’s, dealerships’ and package delivery service’s systems to maximize accuracy and efficiency. The automaker console includes fulfillment history and analysis, and dealership performance statistics. “Our D2D Express technology is an automated and efficient answer to auto manufacturers’ parts supply chain challenges,” says Ted Fellowes, OEConnection’s vice president, supply chain solutions. “OEConnection’s expertise in technology, Internet applications, and the auto industry allows us to provide Hyundai with a solution to improve their inventory efficiency and proactively assist dealers with reducing idle inventory. It will also help Hyundai gain increased control of dealer stock by referring orders between dealers as well as from their distribution centers.” D2D Express is being used by several other automakers to help solve emergency backorder part challenges. The company says that aggregate results include a fill rate increase of over 50 percent for backordered parts, which means customers are getting back on the road in the same-day or next-day time frame – rather than days or weeks later. The D2D Express implementation for Hyundai will include the capability of processing parts for both emergency and non-emergency backordered parts as well as integration with Federal Express. For additional information visit www.hyundainews.com or www.OEConnection.com. | 
