2011 Internet Products / Services
AutoWatch
Audatex
Details This customer service solution allows customers to actually see the progress of their vehicle’s repair. Photos are uploaded and posted to a shop’s website, along with the repair status. Customers can check on their vehicle any time. Audatex says the service can reduce phone calls, reduce cycle time, and improve customer satisfaction.
Web audatex.us
Phone 800.366.4237
CCC ONE Repair Methods
CCC Information Services
Details This software solution incorporates repair procedure data from all major OEMs into the CCC ONE Total Repair Platform, which combines estimating, shop management and DRP performance functionality. Repair Methods comes with automated indicators that signal when OEM data is available and the type of data it is.
Web ccc.cccis.com
Phone 800.621.8070
CollisionLink
OEConnection
Details This Web-based service is designed to streamline the OE collision parts ordering process between repair centers and dealerships supplying parts. It allows shops to get away from the faxes and phone calls and order parts with the touch of a button. There’s one ordering process for all makes and models and orders can be sent to any dealership.
Web oeconnection.com
Phone 888.776.5792x2
Help I Crashed My Car
Summit Mobile Solutions
Details This is the collision repair industry’s first and only Internet and mobile-based customer service, sales, marketing, advertising, communications and customer retention platform, according to Summit Mobile Solutions. It is designed to help repair centers capture, service and retain more digital customers.
Web helpicrashedmycar.com
Phone 888.377.2661
PartsNetwork
APU Solutions
Details This Web-based parts search engine is designed to give insurance adjusters and shops an automated process for searching for and buying alternative parts, according to APU. Within seconds, the service will search and provide availability, description, quality and purchase information for recycled and aftermarket parts.
Web apusolutions.com
Phone 866.599.1600
RepairCenter Customer Experience Management
Mitchell International
Details This system quickly delivers accurate and impartial customer satisfaction results. That allows you to improve communication with your customers, resolve customer issues proactively, identify opportunities for improvement, compare customer satisfaction indexing results against peers, and enhance DRP relationships.
Web mitchell.com
Phone 800.238.9111
Shop-Probe
Automotive Computer Solutions
Details Automotive Computer Solutions calls this the easiest to use and most affordable collision management system and body shop software on the market. It will interface with all major estimating systems, and QuickBooks Pro and Business Works. Offers complete parts tracking capability, real-time labor tracking and more.
Web shopprobe.com
Phone 800.524.8104
Web Software
Rome Technologies
Details This system allows shops to get real-time answers from their management systems to display vehicle status updates online upon a customer’s request. Shops can also include notes about the repair and a delivery date. The web update is accessible by entering a home phone number.
Web rometech.com
Phone 800.737.7663
