Mike Baker

Finance

Between the Customer and the Repair

Jan. 1, 2020
Five minutes before closing on a Friday afternoon, a middle-aged, dark-haired man comes to the front desk asking for an estimate. He says he has auto insurance, but is unable ...
Operations

The Pulling Process

Jan. 1, 2020
Pulling everything from dents to frames has been commonplace since the advent of the automobile in the early 1900s.