CRASH NETWORK


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Research and news for the automotive collision repair professional

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Research and news for the automotive collision repair professional

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Insurer Report Card
News

Collision repairers can help guide consumers by grading the performance of insurers

Nov. 9, 2021
Open only to collision repairers, the survey can be completed in less than three minutes; once compiled, results will be sent to participants at no charge to share with their ...
Photo 182081915 © Dmytro Aletskyi | Dreamstime.com
Steering
Operations

'Who Pays for What?' survey findings suggest some shops not measuring steering columns

July 27, 2021
Mike Anderson of Collision Advice gets concerned when he sees “Who Pays for What?” survey findings that suggest half of shops may not be following OEM safety inspection procedures...
Photo 174329815 © Yuttana Jaowattana | Dreamstime.com
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Home

Shops increasingly billing for – and being paid for – seat belt inspections

July 13, 2021
More collision repair shops are now charging — and being paid — to inspect seat belts, survey finds.
Crash Network
Tools

More than half of shops paid regularly to mask engine compartment, according to ‘Who Pays for What?’ survey

March 30, 2021
When Collision Advice and CRASH Network conducted their first “Who Pays for What?” survey back in 2015, only about one-third of shops said they were paid “always” or “most of ...
Irc 2021 Logo
News

Smaller and regional auto insurers once again get top grades from collision repairers

Feb. 16, 2021
Collision repairers continue to see smaller auto insurers outpacing the 10 largest insurers in terms of working to ensure quality repairs and customer service, according to the...

Articles & News

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Survey
Latest News

Shops Can Grade Auto Insurers to Show Consumers How Their Carrier Stacks Up

Nov. 11, 2024
Over 1,000 collision repair professionals each year grade the performance of the auto insurers in their state through the “Insurer Report Card.”
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Car Specs
Latest News

Survey: Majority of Shops Acknowledge Need for Post-Repair Safety Inspections

Oct. 3, 2024
Many said the OEMs don't make clear what is “required” versus what is “recommended.”
Irc 2023 Color On No Background 01
News

How do your insurance companies stack up?

Feb. 23, 2023
Collision repairers placed 29 carriers on Insurer Report Card “Honor Roll," and none of the Top 10 largest, best-known auto insurers received an overall grade higher than a “C...
Photo 92751390 © Dmitry Kalinovsky | Dreamstime.com
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News

'Who Pays for What?' survey asks shops about their billing practices – and insurers’ payment practices

Jan. 10, 2023
More than 7 in 10 shops report being paid for OEM post-crash safety inspections; latest ‘Who Pays’ survey open through January
Who Pays for What logo
News

Are you being paid to clear the driver's personal data from a total-loss vehicle?

Oct. 6, 2022
Latest 'Who Pays for What?' survey open through October
Who Pays For What 2022 Logo Rgb Color On White
News

Are you billing for protecting interiors?

July 15, 2022
The latest results from ‘Who Pays for What?’ survey show shops are increasingly being paid for protecting vehicle interiors. The new survey is open through July.

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