With six years of data now available from the “Who Pays for What?” surveys, Mike Anderson of Collision Advice can point to some changes within the industry that the survey results reflect.
"This summer, nearly 3 of 10 shops – 29 percent – reporting being paid to set up and perform destructive weld testing ‘always’ or ‘most of the time’ by the eight largest national insurers,” said Anderson, who conducts the surveys with CRASH Network. “That’s more than twice the percentage – just 12 percent – who found that to be true back in 2015 when we started the surveys.”
Back in 2015, Anderson said, about 81 percent of shops said they’d never sought to be paid for performing test welds. That’s fallen to about half that, just 43 percent, today.
“Whether through the surveys or other training, shops are increasingly understanding the requirement to perform destructive tests on welds before welding on a vehicle, and can choose whether to bill for it when appropriate,” Anderson said.
He said the final of the four 2021 “Who Pays for What?” surveys, which focuses on scanning, calibrations, shop supplies and aluminum repair, is scheduled to close at the end of October at https://www.surveymonkey.com/r/XC67NPT.
Survey participants receive a free report with complete survey findings along with analysis and resources to help shops better understand and use the information presented.
Anderson said the survey, which will take about 15-20 minutes, can be completed by anyone in a shop familiar with the shop's billing practices and the payment practices of at least some of the largest national insurers. Each shop's individual responses are held in the strictest confidence; only aggregated data is released.
The results of previous surveys are also available online (https://www.crashnetwork.com/collisionadvice).
Collision Advice (www.CollisionAdvice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. CRASH Network (www.CrashNetwork.com) is a subscription newsletter offering news and information not available from other industry sources.
