More than 1,000 collision repair professionals each year grade the performance of the auto insurers in their state through CRASH Network’s “Insurer Report Card” – and the insurance companies and consumers are paying attention.
“No one sees on a daily basis which insurers really stand behind their promise to deliver top-quality repairs and customer service after an accident better than those providing that collision repair work,” said John Yoswick, the editor of CRASH Network. “The ‘Insurer Report Card’ helps the repair industry get that unique perspective out to vehicle owners, and gives the highest-graded insurance companies another way to communicate what sets them apart from the companies that receive lower grades from shops.”
Yoswick said Forbes Advisor, which offers independent information to consumers about financial decisions, now incorporates the “Insurer Report Card” grades into its auto insurance rankings, insurers like Chubb and Acuity that have consistently received top grades tout that in their marketing and social media.
The latest “Insurer Report Card” is now open to shops at http://www.CrashNetwork.com/gradebook.
It asks collision repairers to grade each company based on how well the insurers' claims practices help ensure quality repairs and customer service. By assigning insurers a grade from "A+" to an "F," shops can let consumers know which insurers push for quality repairs and provide great customer service when consumers have a claim - and which may have some room for improvement.
“Because each state has a different mix of insurers, the ‘Insurer Report Card’ allows repairers to grade insurers specific to their state,” Yoswick said. “As in the past, we’re asking about more than 160 different auto insurance companies across the country, making it far more extensive than any similar surveys, which generally focus on just the 10 largest national insurers. The results of the ‘Insurer Report Card’ can help consumers know, for example, if some smaller or regional insurers they may not be as familiar with are really great at taking care of customers.”
The “Insurer Report Card,” open only to collision repairers, can be completed in less than three minutes (though shops are encouraged to spend time to explain why they gave each insurer the grade they did), and all individual shop grades and identification information will remain confidential.
Shops that complete the “Insurer Report Card” and provide an e-mail address will be sent the results to share with their customers, at no charge, once they are compiled.
Shops can click here (http://www.CrashNetwork.com/gradebook) to grade the insurers.
For more information about the weekly CRASH Network newsletter, visit www.CrashNetwork.com.
