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Mike Baker
Finance
Between the Customer and the Repair
Mike Baker
Jan. 1, 2020
Five minutes before closing on a Friday afternoon, a middle-aged, dark-haired man comes to the front desk asking for an estimate. He says he has auto insurance, but is unable ...
Operations
The Pulling Process
Mike Baker
Jan. 1, 2020
Pulling everything from dents to frames has been commonplace since the advent of the automobile in the early 1900s.
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