Columnists

Waste reduction in the shop is important, but even more basic is the measurement of flow.

Step 1: Is your staffing level rightsized?

WWII brought massive changes to American society — and the collision repair industry.

By opening a conversation about substance abuse, we can begin to break the cycle and create a healthier, more supportive workplace.

Do you have a culture in which doing things the right way is a badge of honor?

Establish clear, ambitious, yet achievable targets for the new year.