Data from the 2020 FenderBender Industry Survey shows that an increasing amount of shops neglect to track their Net Promoter Score (the percentage of customers that would recommend your business to others). Currently, over one-fifth (21 percent) of shops don’t track NPS, up from 13 percent two years ago.
Survey statistics suggest, however, that tracking your shop’s NPS score is rather valuable. After all, the shops that are aware of their NPS tend to have higher annual revenues, for one thing. Here’s a look at how tracking NPS impacts various performance metrics.
Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...
The Autel IA700 is a state-of-the-art and versatile wheel alignment pre-check and ADAS calibration system engineered for both in-shop and mobile applications...
