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Zoomers on the Road
Kacey Frederick
Oct. 27, 2023
How shops can capture the attention of the younger generation
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Different Customers, Different Approaches
Lindsey Gainer
Sept. 19, 2023
Scott Bolster
Running a Shop
Managing Expectations with a Crowded Schedule
Kimanzi Constable
July 7, 2023
Running a Shop
Generating Word of Mouth
Lindsey Gainer
May 24, 2023
Running a Shop
Setting Clear Expectations
Lindsey Gainer
Jan. 13, 2023
Latest from Shop Customers
Running a Shop
How and When to Follow Up With Customers
Daniel Pearson
Oct. 6, 2022
Shops have more ways than ever to stay in touch with customers, but what do they need and want?
Running a Shop
Keeping the Lines of Communication Open
Lindsey Gainer
Aug. 25, 2022
Effectively communicate with customers to build trust and profitability.
Running a Shop
Make Delivery an Unforgettable Event
Zane Douglas
July 28, 2022
That final interaction should show off the hard work your team put into repairs.
Running a Shop
5 Keys to Better CSR Interactions
Anna Zeck
Jan. 20, 2022
Today’s customers demand a higher level of customer satisfaction.
News
Why Do Customers Come Back?
Paul Hodowanic
Dec. 22, 2021
Longtime customers share why they stay loyal to their body shop.
ProColor Collision
Bridging the Generational Gap
Sponsored Content
Nov. 1, 2021
Adopt an approach that addresses each generation segment to remain agile and profitable.
ProColor Collision
Creating Human-Centric Customer Experiences
Sponsored Content
Sept. 15, 2021
Watch ProColor Collision's latest webinar to learn how to personalize the customer experience at your shop and become more relationship focused.
Latest From Shop Customers
Shop Customers
How to keep and cultivate great customers
Carolyn Gray
July 27, 2021
Shop Customers
Charging for ADAS Services
Paul Hodowanic
July 9, 2021
Shop Customers
Guest Blog: Building back trust in the auto repair industry
Mike Skoropad
June 7, 2021
Oversized
The Future is Collaborative
June 1, 2021
Shop Customers
Put your invoice to work
John Burkhauser
May 3, 2021
Shop Customers
Your estimates aren’t as good as you think they are
Will Latuff
April 1, 2021
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Shop Customers
How shops can capitalize on social media to interact with customers
Tina Nelles
April 1, 2021
Shop Customers
Empathy: The Secret to Stellar Customer Service
Maraya King
Feb. 19, 2021
Shop Customers
How to Increase Your Capture Rate
Maraya King
Feb. 15, 2021
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Shop Customers
Building customer trust
John Burkhauser
Jan. 21, 2021
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