With an average of 14 million windshields being replaced each year, performing glass repairs is proving to be an excellent way of doing business.
If you already do, then you will likely get your fair share of people bringing their cars to your shop for windshield repairs and replacements. You will even get more business if you provide mobile auto glass service as well.
However, many shops do not offer mobile auto glass services for various reasons. More often than not, it’s a lack of manpower to spare, especially when the operation is small. It’s difficult to be sending out technicians to motorists needing mobile auto glass repair and replacement when there’s so much work that needs to be done within the shop.
Still, these shops have the option to partner with mobile auto glass companies if they want to help people stay safe after their windshield sustains damage while on the road.
If you’re a shop owner and you want to offer mobile glass services, here are some of the qualities of a reliable mobile auto glass company to help in your search.
The capability of reaching clients, wherever they may be
Once a call comes in, a mobile auto glass company should be able to travel to a customer’s location, wherever that is, as long as it’s within its service area.
Puts a premium on customer safety and security
Customers calling for mobile auto glass repair or replacement would naturally be concerned about safety and security, especially if they’re in an unfamiliar area. After all, they wouldn’t know the faces of the technicians who will be providing them the service they need.
A mobile auto glass company that understands the importance of assuring a customer’s safety and security would make it standard operating procedure to ask for the client’s email address. They will then forward that email address to the profiles of the auto glass technicians they’re going to send over, which contains their names, photos and credentials, among other things.
With this information in hand, customers will know who to expect.
Sets a specific time for the appointment
To spare customers from waiting needlessly on the side of the road or wherever they have parked their car with a damaged windshield, a reliable mobile auto glass service will set a specific time frame for the repair or replacement appointment. They will factor in the distance, road conditions, and travel time to provide customers a more accurate time of arrival for their technicians at the target location.
Sends over two technicians
If the windshield damage is so severe it will require a complete replacement, customers can expect reliable mobile auto glass service to send over two technicians.
Proper windshield installation is typically a two-person job, and the technicians only get one chance to do it right. There are no do-overs when installing a windshield, and that’s why two technicians must work in tandem to reduce the possibility of making mistakes in the installation.
Uses only high-quality installation materials
The importance of ensuring that the windshield installed in cars stays in place cannot be stated enough. For a dependable mobile auto glass company, the only adhesive it will ever use is the same type that carmakers apply to their products during the manufacturing process.
Typically, good mobile auto glass services use a urethane adhesive with a PSI of 1,000. This high-quality adhesive ensures that the windshield will be securely in place over time, even in the event of a collision. There would be no such thing as a loose windshield that lets wind and water in when the adhesive used to hold it in place is of the highest quality.
Offers a lifetime guarantee
When companies offer a lifetime guarantee, they are giving customers the best possible assurance of the quality of their services.
For the best mobile auto glass companies, a lifetime guarantee is their way of telling clients that only the best materials and industry-standard methods were used in installing their windshield.
There are many mobile auto glass companies out there, and there is no doubt that you will find some that observe the practices listed above. Once you find prospective partners, do your due diligence and work out the details before finalizing any deals with a mobile auto glass company.
