Mitchell 1 has announced the software
user’s forum for its
OnDemand5 Manager/ManagerPlus products has
just reached another milestone of 40,000 unique postings
from 3,912 registered forum users. The Shop Management
Users Forum allows participants to ask software
functionality questions, comment on other users' postings
and exchange ideas that will increase the effective usage
of Manager/ManagerPlus, as well as related Mitchell 1
programs within their shop environment.
“We continue to be quite pleased with the response that
our Shop Management Users Forum has received,” said Tim
McDonnell, national training manager. “Our goal for this
user-driven platform is to provide a powerful,
informative destination for customers to interact with
subject matter experts (SMEs), peers and more software
training tools in a friendly, constructive atmosphere.
This allows them to unlock more of the potential of
Mitchell 1’s shop management system and
take full advantage of its many capabilities to help them
operate their businesses more efficiently.
While we've been seeing both new and long-time customers
taking advantage of the Shop Management User's Forum,
we’re now e-mailing an electronic newsletter (Forum
Gazette) with enticing topic highlights to all of our
shop management customers, to whet the appetites of
additional customers to join us, thus increasing the rate
of participation. Speaking of which, we find that once
customers know that they can type or bookmark
‘managerforum.net’ on virtually any internet PC or mobile
device from anywhere, they are even more likely to keep
up with us from home or as they go about their day. We
are very proud of this 40,000 postings milestone, as it
is clear evidence that our customers have identified a
valued training resource that everyone can use on a daily
basis at their own pace. Forums can fade or go stale due
to lack of attention; our dedicated moderation efforts
ensure content is fresh and organized properly. This
milestone is especially gratifying to us.”
It all starts with a simple click of the Forum button in
the user’s shop management program’s toolbar. With an
Internet connection, shops can immediately gain all kinds
of new knowledge about running their software more
efficiently, which adds significant value to their
software investment. There are users reading the forum
(managerforum.net) from home or even on their
smartphones. Shop management news and developments often
appear in the forum first, and polls are conducted with
forum members to factor their real-world experiences into
our product planning decisions.
The Shop Management Users Forum offers customer
access to product expertise when users need it most,
seven days a week. In addition to utilizing the support
offered for Manager/Manager Plus products, forum members
also generate insightful discussions about marketing,
business concerns and specific vehicle repair issues that
may be baffling them. Shops with less experience are
exploring new approaches found on the forum and applying
them at their repair shop businesses for increasing their
productivity and profitability.
With the combined value of the forum member contributions
complimenting Mitchell 1’s own product expertise, the
expanding Quick Answers (frequently asked questions)
section and the PerformanceCenter video modules/quizzes,
Mitchell 1’s customers have more ways than ever to
effectively master the many powerful features found
within Manager/ManagerPlus programs, whatever their
particular learning style might be.
For more information on Mitchell 1 products and services,
visit the company’s website at www.mitchell1.com.