I-CAR is looking at what it is doing in the industry now, seeking comments from the six industry segments for which it provides training: collision repair facilities; vehicle insurers; vehicle manufacturers; tool, equipment, and supply manufacturers and distributors; education, training, and related research organizations; and other related services within the industry. “The next step is to integrate the external perspective so that we can grow in our role as a training organization through enhanced products and services that will meet the needs of the industry today and in the future,” says Joyce Kasmer, I-CAR director of marketing. Professionals within each segment have been invited to bring their knowledge to the table as members of newly-formed Industry Segment Advisory Councils that will work in concert with I-CAR staff to provide updated and more relevant content to course offerings. The initial work of the advisory councils will involve reaching out to their respective industry colleagues for data that will help I-CAR achieve its goal of obtaining a clear view of the needs and interests of each segment and to address them as efficiently and effectively as possible through its curriculum design and delivery. Advisory councils representing the collision repair and insurance segments have been established as part of the first phase of moving to a more customer-focused model. Teams representing other segments of the collision repair training market will also be established in the coming months. I-CAR Industry Segment Advisory Council members representing collision repair facilities include Craig Griffin, Laney’s Collision; Barry Dorn, Dorn’s Body & Paint; Paul Blaski, Sterling Autobody Centers; Brett Bailey, CARSTAR; Rose Grenell, ABRA; Jim Pickett, Service King; Aaron Clark, Collision Solutions; and Chuck Lee, Gerber Collision & Glass. I-CAR Industry Segment Advisory Council members representing the insurance industry include Mike DeVoss, State Farm Insurance; Chris Andreoli, Progressive Insurance; Bob Woods, OneBeacon Insurance; James Giles, American National Property & Casualty; Chuck Williams, Unitrin/Kemper; and Gerry Poirier, AIG. I-CAR will hold its first meeting with the Collision Repair Facility ISAC on May 6 at its Training Support Center in Hoffman Estates, Ill. | 
