SERVICE INFORMATION Auto Industry Touts NV
Repair ResolutionSenator Hardy Resolution Clarifies Industry Responsibility CARSON CITY, NV (June 8, 2007) ? The Alliance of Automobile Manufacturers (Alliace), the Association of International Automobile Manufacturers(AIAM) and the Automotive Service Association (ASA) are supporting Nevada State Senator Warren Hardy's efforts to ensure that consumers have access to the vehicle repair facility of their choice.
A recently passed resolution, sponsored by Senator Hardy, clarifies the automakers? commitment to providing the same service and training information to independent repairers as made available to franchised dealers. This resolution underscores the longstanding and important role that independent repair facilities play in the automotive industry.
To help resolve service and repair related issues, Nevada repairers are encouraged to work through the National Automotive Service Task Force (NASTF). NASTF serves as a forum to identify and resolve gaps involving motor vehicle repair information and tools. This national, voluntary solution has proven to be an effective resource for repairers and manufacturers alike, and over the course of the past six years, has managed to develop an effective forum to point independent repairers to the information and tools they need and to provide a mechanism to report and resolve the few gaps that remain.
?Manufacturers recognize the importance of the independent repair industry and want to make sure that consumers have the option of having their vehicles serviced by the repairer of their choice,? says Dave McCurdy, Alliance CEO.
Roughly 75 percent of all post-warranty repairs are performed by independent repair facilities. This resolution ensures the continuing viability of the automotive service industry and eliminates the need for current and future legislation. Mike Stanton, AIAM president and CEO, said, ?We believe our customers should seek vehicle repair services wherever reliable and first-rate service is offered. Automakers work very hard to make high-quality cars and trucks, and their reputations could be jeopardized if customers felt they could not go to the service and repair store of their choosing.? Ron Pyle, ASA president and chief staff executive, added, ?ASA is proud of the progress made for independent repairers relative to service, training and tool information. The 2002 ASA-automaker agreement provides our industry a model for information that will ensure repairers the necessary information for the foreseeable future. This model is indicative of the industry?s ability to resolve many important issues in the marketplace without government intervention when the automotive industry works together.?
(Source: Alliance of Automobile
Manufacturers) 
