REDWOOD SHORES, Calif. — CCC Information Services (CCC) is using Saba Software Inc.’s Saba Centra to provide its U.S. customers with interactive, online training sessions.
CCC created an interactive virtual classroom environment where it conducts instructor-led training and Web seminars. During training sessions, CCC instructors are able to share applications, use a whiteboard, as well as markup and highlight presentations. In addition, CCC can set up a pre-built agenda, allowing attendees to fast-forward directly to the information that they need. Saba Centra enables CCC’s customer service and support teams to get customers up and running quickly, which in turn can help consumers get their cars repaired faster and reduce costs for CCC, the company said.
“CCC technology is at the heart of the claims and collision repair process, so getting our customers trained efficiently is a key component of ensuring customer satisfaction,” says Riyaz Adamjee, manager of communications services for CCC. “Saba Centra provides us with a solution that offers all of the power of a classroom online and has enabled us to train more people without incurring additional costs.”
CCC’s products and services are used throughout the claims management supply chain and facilitate communication among approximately 21,000 collision repair facilities, 350 insurance companies and a range of industry participants. Prior to implementing Saba Centra, CCC trainers would often conduct training onsite at a customer site or a satellite location — incurring travel costs and time away from the office for CCC and its customers.
Saba is a global provider of strategic human capital management software and services, which are used by more than 1,300 organizations and 17 million end users worldwide.
