GM selects OEConnection for its national Fleet Maintenance Program

Jan. 1, 2020
RICHFIELD, Ohio – OEConnection LLC, has been chosen by General Motors to develop a Web-based application to manage its new National Fleet Maintenance Program.

RICHFIELD, Ohio – OEConnection LLC, has been chosen by General Motors to develop a Web-based application to manage its new National Fleet Maintenance Program. This new technology enables a new business opportunity between General Motors, its franchised dealers and national fleet management companies by providing national consolidated billing. The program leverages the strength and reputation of GM dealerships to provide high-quality service and original equipment parts to fleet drivers while allowing a fleet management company to receive a single, consolidated invoice from all GM dealerships.

Jeff Comer, OEConnection VP, Emerging Products says, “When we learned of General Motors’ desire to provide consolidated billing to their customers and automate payments to their franchises for in-dealer fleet vehicle maintenance and repair work, we responded by building upon our flexible technology framework and creating a new Web-based application in just under six weeks. In addition, this product helps take our proven parts department solutions into dealership service lanes.”

Using GM’s National Fleet Maintenance Program, dealership service lane personnel use account-specific information to report repair order details online, including the parts and labor services performed, and initiate a claim for payment from General Motors. Billing administrative functions are streamlined by automatically verifying the dealer’s RO information against account-specific requirements, and tracking of submitted claim history and reconciling past payments is available online. The application is integrated end-to-end allowing OEConnection to connect GM’s financial systems for quick and seamless settlement between GM and the servicing dealer as well as to provide automatic billing data to the fleet management company.

The program was piloted in Chicago with one national fleet maintenance organization and local General Motors dealerships in late 2007. During the first week of June 2008, more than 1,000 GM dealerships nationwide were activated on the program and GM fleet vehicle drivers are now invited to have vehicles repaired at their local General Motors dealership to capitalize on this trouble-free repair invoicing. The program and OEConnection’s technology also supports other fleet management companies.

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