• Advertise
  • Awards
  • Magazines
  • Multi-Shop Operations (MSO)
  • Subscribe
  • 2024 Industry Survey Report

    • Steven Feltovich

    Steve Feltovich of SJF Business Consulting, LLC, works with dealers, MSOs and independent collision repair businesses to make lasting improvements and achieve performance goals. He has more than three decades of automotive industry experience, including 17 years with Sherwin-Williams Automotive Finishes. Connect with Feltovich on LinkedIn. 

    Operations

    Financial pitfalls to avoid that can bring down a shop: Part 2

    Steven Feltovich
    May 1, 2020
    There can be reasons for having a higher head count than a comparably-sized shop. A team system may require some extra staff that results in turning work more quickly, for example...
    Operations

    Fixing your business by the numbers

    Steven Feltovich
    Sept. 6, 2019
    Four ways MSO owner used KPIs to build and operate the business he eventually sold
    News

    Building a team of motivated employees requires the best people, environment

    Steven Feltovich
    Sept. 27, 2018
    Last month I shared some of what I’ve learned about building a loyal, motivated team of employees from two East Coast shops that have done just that. Here are two more of their...
    Operations

    Become tactically lean to find a better way to operate your business

    Steven Feltovich
    March 20, 2017
    Consider why the processes you originally implemented do not work well today: The world has changed, your business has changed, the tools and technology your people use have changed...