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    • Tony Passwater

    Tony Passwater, president of AEII, has been in the collision industry since 1972. AEII is an international consulting, training and system development organization founded in 1986. Tony has worked with collision shop owners worldwide and developed computer solution software programs, training seminars, and on-site consulting services for many of the top organizations. He is also a founding partner in Quality Assurance Systems International, QASI, the leading organization for process improvement in the collision industry through ISO international standards and certification.
    Finance

    Stop double dipping

    Tony Passwater
    Jan. 1, 2020
    Double dipping is one of the key root causes for the present condition of used parts and the inefficiencies added when procuring used parts, not the system in which we use to ...
    Finance

    Asking the right questions

    Tony Passwater
    Jan. 1, 2020
    Let’s examine another root cause of efficiency loss when dealing with used parts procurement.
    Finance

    Leaping the information void starts with the right attitude

    Tony Passwater
    Jan. 1, 2020
    Have we become so busy doing DRP paperwork that our estimators aren't asking the right questions?
    Shop Customers

    MARKETING YOUR BUSINESS

    Tony Passwater
    Jan. 1, 2020
    Just having the best technicians isn't enough. A successful marketing strategy is needed to acquire customers and maintain relationships.