In February 2019, Denny Hamlin won the Daytona 500, a race that was plagued by the squeal of rubber, the crunch of metal, and bursts of fire and sparks as cars spun off the track in billowing clouds of smoke and debris.
“I’ll take the blame for that one,” said driver Paul Menard after the race.
Five hundred miles away, Marc John was fixing cars at Statesville Collision Center (SCC) in Statesville, North Carolina. Though he used to work in NASCAR, he’s not taking the blame for anything (especially not high-speed fender benders).
“[Our shop] was looking at different measuring systems to augment our blueprinting process,” he says, “and we stumbled across it in a magazine.”
“It” is the Matrix Wand 3D measuring, blueprinting and collision repair master tool. For John and SCC, it changed everything.
To Frame or Not To Frame
“You either have structural misalignment or you don’t,” John says.
As in many shops, it’s John’s job to not only make the repair, but to also ensure that any interior components remain aligned and within OEM-approved spec. Using the Matrix Wand, John and his team are able to quickly, easily and accurately measure all conceivable data points—not just the most simple and visible exterior points. This concludes in 3D documentation to support the repair.
“It’s been a great tool for us—bam, bam, bam, we knock it out,” he says.
That’s what the Wand is meant to do—decrease time measuring and increase clarity of the repair. With clarity comes solutions, and solutions equal revenue.
The Matrix Wand can do quite a bit, including (but not limited to):
- Ensure accurate estimates the first time.
- Blueprint the work to be carried out and list the parts required.
- Verify the repair by comparing points to the Mitchell Reference Database, which is integrated into the Matrix Repair Software.
- Provide 3D documentation for insurance companies and customers to improve customer satisfaction and reduce liability.
As the metal structure of vehicles continues to soften to better absorb collision damage, more customers are being charged for OEM component/sensor/computer realignment that they didn’t anticipate from yesterday’s fender bender.
Sergio Correa is the director of support and technical training at Matrix. He says the Wand can detect any misalignments inside with minimal disassembly.
“More and more on minor hits, we are finding hidden structural damage that you can't see," he says. "Automated driver assist system (ADAS) sensors and brackets will bend and move before the mounting location or quarter panels move, which can cause failed recalibration,” he says.
“The wand can verify the correct angle of the sensors and brackets so we can recalibrate them correctly. That’s one of its biggest advantages.”
Marc John can verify that statement.
“We use it on almost every vehicle. For us, ease-of-use is No. 1,” he says. “You can do a quick measurement on a front end, and once you’re proficient with the Wand, it’s a five-, ten-minute process. Boom, you have data right now. You know whether that car needs to go on the frame machine or whether it doesn’t.”
The Wand also eases customer questions and clarity of the repair by providing a three-dimensional picture of the vehicle being serviced, not a generic schematic of the same make and model.
What the Wand measures, it provides. In an increasingly visual culture, that matters.
“It’s also really good with having to prove if aftermarket parts fitment is incorrect,” he says. "Now there’s no question that the structure is right or wrong. It’s easier for us to prove [the repair] isn't limited to structural.”
“It’s the actual image of their car—now we can teach them how and why something has to change.”
