The study measures the number of problems per 100 vehicles experienced during the past 12 months by original owners of their three-year-old vehicles. The 2020 study measures problems in model-year 2017 vehicles.
Vehicle dependability continues to improve but at a slower rate. The industry average in 2020 is 134 PP100, which is an improvement of just 2 PP100 from 2019. Despite the slowing rate of improvement, 2020 marks automakers’ best performance in the history of the study.
In-vehicle technology shows the greatest improvement. Audio/Communication/Entertainment/ Navigation (ACEN) is the most improved category.
Enhance your collision repair workflow with Autel’s IA900, a process-driven solution integrating precision alignment, bi-directional diagnostics, and ADAS calibration. Designed...
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Originally published by Modern Tire Dealer on Sep 4, 2024 | Written by Mike MangesTire dealers who aren't offering advanced driver assistance system (ADAS)
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