Two Texas shop owners explain how Mitchell Repair Center is boosting their business
At Barrett Collision Center, owner Rocky Champion takes great pride in his family’s business. It was founded by Champion’s maternal grandfather in 1962, then passed to Champion’s father before Champion took over. As a third-generation operator, he grew up on the shop floor—as did his own son, Tyler, who’s served as the business’s production manager for the past five years.
“My son Tyler,” Champion says proudly, “is the fourth generation.”
Clearly, tradition is important at Barrett Collision.
“I started working at the shop in high school when I was about 15,” Champion says. “Like most kids, I was sweeping floors, carrying trash, and then after a few years I started working in the paint department, sanding and prepping cars through high school. I worked on and off through college. I eventually worked into management, estimating and production and then I was running the shop.”
The long-running family business, which produces between 15 and 30 repair orders per week, has not gone unnoticed by customers. Barrett Collision has a pristine reputation in Abilene, a reputation rooted as much in its deep community ties as it is in the company’s forward-thinking approach to operations.
In the past year, Champion has invested roughly $400,000 in replacing and upgrading equipment to help keep Barrett Collision ahead of the industry’s ever-shifting technological curve. Before switching over to Mitchell’s RepairCenter, Barrett previously utilized the company’s ABS system. The continued upgrades in technology and dedication to progress are traits that Mitchell and Barrett have in common.
“There’s so much you can utilize with RepairCenter. It’s automated our production, our parts and our processes,” he says. “It helps with job costing. Before, it would be really hard to figure out how much a single job would cost you without spending a lot of time on your calculator. Now, I can look at things with the touch of a button as opposed to the old way.”
Champion says Mitchell RepairCenter has helped him measure and track metrics that are vital to the shop’s improvement.
“Anytime you’re aware of something, it makes you look at things a lot closer,” he explains, before offering a simple analogy: “If you know there’s a highway patrol car ahead of you on the road, you’re going to be more aware of your speed.”
The team at Mitchell has made Champion’s experience with the company a great one and he says he appreciates the personal interaction they provide. “They’re always calling to introduce new things that come out,” he says. “It always feels like they take a personal interest.”
