How does DRP use impact how customers view a shop?

April 1, 2017

Customers don’t seem to have major qualms with Direct Repair Programs, judging by FenderBender’s 2016 KPI Survey

Does being associated with direct repair programs have a negative effect on customers?

FenderBender’s 2016 KPI Survey largely suggests no, judging by the number of independent, single-location DRP shops (which made up the majority of the survey’s respondents) that claim high CSI and net promoter scores.

Sponsored Recommendations

ADAS Applications: What They Are & What They Do

Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...

Banking on Bigger Profits with a Heavy-Duty Truck Paint Booth

The addition of a heavy-duty paint booth for oversized trucks & vehicles can open the door to new or expanded service opportunities.

The Autel IA700: Advanced Modular ADAS is Here

The Autel IA700 is a state-of-the-art and versatile wheel alignment pre-check and ADAS calibration system engineered for both in-shop and mobile applications...

Boosting Your Shop's Bottom Line with an Extended Height Paint Booths

Discover how the investment in an extended-height paint booth is a game-changer for most collision shops with this Free Guide.