How does DRP use impact how customers view a shop?

April 1, 2017

Customers don’t seem to have major qualms with Direct Repair Programs, judging by FenderBender’s 2016 KPI Survey

Does being associated with direct repair programs have a negative effect on customers?

FenderBender’s 2016 KPI Survey largely suggests no, judging by the number of independent, single-location DRP shops (which made up the majority of the survey’s respondents) that claim high CSI and net promoter scores.