Eileen Benedict

Finance

Loyalty looms large for this jobber owner

Jan. 1, 2020
We’ve all probably heard the saying, “You get more bees with honey,” and Stephen Pratt, owner of S & L Auto Supply in Montpelier, Vt., agrees with — and puts into practice — this...
Shop Customers

Livin' Large

Jan. 1, 2020
Larger vehicles make for big business and a huge market. With all the accessories available, there’s plenty of room for profit.
Finance

Treat each customer on an individual basis

Jan. 1, 2020
If Levine Automotive Distributors is going to lose a customer it certainly won’t be because its employees didn’t bend over backwards to satisfy him or her.
Finance

Caring for employees takes care of business

Jan. 1, 2020
When’s the last time you remember one of your employees returning back to work from vacation saying, “I’m happy to be at work so I can play?” Connie Liles, owner of Connie Liles...