Nichol Nelson

Looking over estimates at her desk one recent afternoon, Leslie Oliver, manager of Dean Arbour Chevrolet Cadillac in East Tawas, Mich., had to admit the truth: Her mind was elsewhere...

Molly Brodeur does her homework as she prepares to take over her father’s shop.

Luther collision & glass works closely with its 26 partner dealerships to educate customers. The Luther specialty? Getting customers back through the body shop doors when they...

A northern California collision center jump starts sales and profits with a six-day workweek and forward-thinking green initiatives.