How a collision manager turned an operation around by reshuffling his roster of technicians, bringing in new shop technologies, and maintaining the shop’s razor-sharp focus on...
The father-son duo at Fischer Body Shop sought to improve their customer service and write more accurate estimates in a more comfortable environment. The solution? Combining two...
Immediately following 9/11, Kansas shop owner Eric Showalter saw his business drop 65 percent, eventually leading him to get out and become a collision repair instructor at Washburn...
