FenderBender Releases 2025 Industry Survey Report

Thanks to FenderBender readership, the FenderBender Industry Survey provides a rare look inside collision repair shops to see how they’re performing, what their challenges are, and what plans they're making for the future. 

The report includes valuable insights and compelling data, detailing KPIs, leadership, and technology and tools. 

The survey’s life spans a transformative era in the collision repair industry and shows trends that indicate some recent changes.

Some key findings this year:

• The number-one concern of survey respondents last year was a technician shortage; this year, it's the influence of insurers.
• In previous years' surveys until last year, shops reported moving away from DRPs. But respondents to last year's and this year's survey reported a slight uptick each year in DRP work. 
• Shop owners and operators continue to invest in technology and tools, including being equipped for in-house ADAS calibrations.
• More survey respondents report they've made investments in training.

In this report, you’ll find this data and more in greater detail, providing a look at the state of collision repair in 2025. 

You can find the full digital report here at no charge.