Keith Manich

Identifying financial and production goals should be the first step in developing employee production expectations for any collision repairer.

There are significant differences between the quality measurements used by the insurance companies and those used by repairers.

Once you create an established list of position tasks for each employee, the tasks must be identified from most to least important, with those that impact customers directly having...

When building your workplace SOPs, always keep focus on the fact that your procedures should reduce waste, increase workplace efficiencies and streamline work processes.