Roxanne Doche

Roxanne Doche is the Marketing Director for Management Success, a consulting and training company for independent repair shop owners. Additionally, Roxanne is an active member of various associations and networking groups, including Women in Auto Care and The Women’s Industry Network.

News

Four quick tips to keep your shop’s online reviews in check

March 6, 2018
One person’s opinion, warranted or not, can adversely affect your new customer acquisition and sometimes even loyal customer retention. However, there is a method to managing ...
Operations

How to effectively communicate with insurance companies

Jan. 29, 2018
Be the advocate. Communicating and sharing information on ever-changing vehicle technology can result in fewer misunderstandings, more satisfied customers and work that can be...