Service King recently unveiled an online estimating program to serve customers virtually during the coronavirus pandemic.
April 30, 2020—Service King has launched an online estimating program to serve customers virtually during the coronavirus, according to a Service King press release.
The process launches as the customer is prompted to ‘Get an Online Estimate’ and take photos of vehicle damage using their cell phone. Once a few steps are complete, customer photos and information are automatically forwarded to Service King’s centralized estimating team, who review damage photo submissions and provide a returned electronic copy of estimated repair costs.
In addition to online estimating, Service King has implemented on-site precautions such as ‘Curbside Service,’ in which customers are prompted upon arrival by location signage to call the phone number posted, turn their hazards on and wait in-vehicle until a Service King teammate arrives curbside for assistance at each of its open locations.
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