Bill Steele owns Steele Auto Body Inc., located in a western suburb of Pittsburgh named Oakdale. In 1990, he bought the current facility from his mother; it was formerly the home of his father’s trucking company. He established the collision center in 1993, steadily growing the business and eventually breaching $1 million in annual revenue after several years.
Steele is known for his meticulous attention to detail, no matter how minute or massive. Over time, he was able to foster consistent growth through a razor-sharp commitment to customer relations, effective management and quality repairs. Steele brings a disciplined approach to his employee
management as well, training everyone in the shop to repair vehicles to his standards and then holding them to those standards, ensuring a quality
repair every time. When he first started out, customers would occasionally ask him to shave a few bucks off their estimates. Steele stood his ground,
confident in his work.
“I wanted the cars to look good,” Steele says. “I didn’t want to try to short cut things. I wanted to do things the right way.”
He says that customers know his commitment to quality and are willing to travel to receive his great work. He is always the last one to look at the finished car before calling the customer to pick it up.
In 2004, Steele expanded his shop and opened Steele Kustoms, a shop renowned for its award-winning and high-quality work. Here’s an inside look at Steele Auto Body Inc., straight from the man himself.
Steele Auto Body, Inc. & Steele Kustoms
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Location: Oakdale, PA.
Founded: 1993
Owner: Bill Steele
Size: 13,000 square feet
Staff: 8
Average monthly car count: 70
Annual revenue: $1.6 million
