A collision repair shop in Savannah, Georgia, is accused of taking customers' vehicles and money but failing to complete any repairs, WTOC11 reports.
Hernandez Collision Center has been the root of several complaints from locals who claim they took their cars to stay in what many are referring to as “car jail.” The shop took their vehicles to have them sit in a lot, never being worked on.
Heather Hurst took her Toyota 4-Runner to the body shop after someone rear-ended her. Every collision repair shop she contacted told her it would be months before they could fit her in–except Hernandez Collision Center, who took her vehicle that same day.
According to documents obtained by WTOC11, Hurst’s car sat in the lot “for six weeks, unrepaired and racking up fees.” When Hurst decided to retrieve her car and take it to another shop, Hernandez Collision billed her for nearly $6,000.
The shop then sued Hurst, as well as another unnamed woman, for violating arbitration agreements contained in documents they were asked to sign by “seeking extra-judicial remedies.”
The store has been involved in over 120 lawsuits, most of them involving them suing “customers for abandoning their cars,” and the arbitration agreement makes it incredibly difficult for anyone to sue the store.
