Jim Keller, president of 1Collision Network, will lead “Develop More Profitable Insurance Relationships,” a discussion with current and former representatives from major insurance companies, at the conference. Keller oversees a network of independent and dealer shops in the Midwest, supporting the performance, marketing, and insurance relationship building areas of their businesses. Keller’s session will focus on insurer expectations in the auto physical damage claims process, what shops can do to best position themselves to earn more insurance referrals, performance indicators and the role they play in claims volume, the impact of certifications and training, and what the future looks like for the auto physical damage process.
Joining Keller will be former MetLife Auto & Home Claim Technical Development Administrator Doug Irish, founder of AccuracyDriven4, a third-party independent auditing company that performs collision repair audits for in-process collision repair work. Irish spent 20 years in various positions with MetLife before starting AccuracyDriven4 in 2014.
Chris Andreoli, corporate claims repair network process director for Progressive Insurance, will also be involved in the session. Andreoli has worked in the auto claims physical damage industry for 22 years.
