Feb. 18, 2013—Toyota Motor Sales has approved CCC ONE UpdatePlus CSI Solution, an integrated option within CCC Information Services’ consumer communications tools, for use in all Toyota certified repair facilities.
CCC ONE UpdatePlus CSI allows repairers to send satisfaction surveys to customers within two days of their completed repairs. The surveys can be sent through email or text messages, and also include instant alerts back to the shop when a response indicates a level of dissatisfaction and configurable reporting.
“We know that customer satisfaction with the repair process is a leading indicator as to whether a customer will use our certified repair facilities again or refer our services to a friend or family member,” said Brad Brahe, body shop process improvement manager for Toyota Motor Sales. “CCC ONE UpdatePlus CSI can help our certified repair facilities quickly gauge customer sentiment on the repair experience and support rapid resolution if an experience was less than satisfying.”
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