May 23, 2013—Eddie Quintela, owner of Collision Concepts in Delray Beach, Fla., has filed a lawsuit against Bristol West Insurance Company on behalf of his customer for short pays of various repair costs.
Bristol West allegedly denied payments for Collision Concepts’ posted labor rates, and several processes and procedures necessary to properly restore the customer’s vehicle, such as road testing and water, dust, wind intrusion, and leak checks.
“The interesting thing in all this is that we have received payment for all these issues before from both Farmers Insurance Group and 21st Century Insurance, which along with Bristol West are owned and operated under their mother ship Zurich Financial Services. In light of these companies having provided payment in the past, I doubt seriously a judge and jury will find Bristol West’s refusal and failure to provide ample consideration for reasonable and necessary repairs to their policyholder’s victims the least bit acceptable. But I do look forward to finding out,” Quintela said. “We believe our customers are worth the effort and they appreciate our attention to quality and our standing up for them, and we’ll continue to do so.”
Quintela filed a similar short pay lawsuit against Infinity Insurance Co. earlier this month.
