And because of this training, Donny has been able to diagnosis and trouble shoot issues that other shops in the area can't fix. In addition to training, he also has invested in dealership-level equipment and diagnostic tools to perform any repair needed for today's complicated and tech-centric cars. This includes leading the way with ADAS and any electrical vehicle repair.
Something Donny learned from his first DRIVE consultant was “Do you want to be steering the boat or rowing the boat?” He's always keeps that in mind each day at the shop. Donny also takes a lot of pride in knowing that Yeoman's is not only a third-generation business, but also has been a shop that has employed people through the years and provided for their families.
Yeoman's has seen young, inexperienced techs with a great attitude come on board and grow into seasoned professional A Tech's who now have their own families.
“In order for us to grow, I had to start working ON the business as much as I was working IN the business. That includes empowering others to do job duties for me that I was doing.” - Donny Yeoman, owner Yeoman's Service Center
Donny Yeoman knows learning doesn't end. In addition to training his crew and making sure they are experts with the latest technology available, he loves learning from his fellow shop owners, often through networking with other DRIVE shop owners. Yeoman's may be in Indiana, but he continually reaches out to shop owners across the country. Knowing you have that support system of owners that have gone through both the good and not so good, is a valuable asset. Plus he's developed close relationships with them and addition to business discussions they also go on vacations and travel together.
Yeoman's uses various shop systems, one of which is the BOLT ON TECHNOLOGY DVI system. He's found that his customers really appreciate the ability to see photos of the issue at hand. “If you can see it and understand it, they are more likely to buy it.” says Donny. It also helps Yeoman's keep better records and protects the shop if an issue comes up. “Win win for all parties involved” adds Donny.