Motorcraft® announced it will be offering customers in the Installer/Fleet Rebate Program new online upload functionality as part of an effort to make the process more efficient and user friendly, allowing customers to fill out and submit a claim form along with their supporting documentation via an online portal. The upgrades for online claim submission process will, in many cases, reduce the time it takes for users to receive rebates.
The new functionality will be available for Motorcraft’s recently announced second period rebate program which will run from May 1 to August 1, 2013 and include savings of up to $870 with rebates on 20 Motorcraft products, new rebate offers on Motorcraft automatic transmission fluid and gasoline oil filters as well as unlimited redemption on powertrain assembly rebates.
Motorcraft processes 70,000 rebate claims each year and nearly 60 percent of customers submit those claims online. This new online upload functionality is just one effort to provide technologically advanced, user-friendly rebate options to loyal customers, who are quickly adapting to new technology in this digital age.
“We want to make the rebate process as easy as possible for our installers, body shops and fleets,” said Lori Dunn, National Motorcraft Marketing Manager. “The new online functionality will streamline the process and give customers more ways to take advantage of Motorcraft incentives.”
The changes were developed based on feedback from actual users and give customers who submit rebates online more choices to fit their individual needs. First and foremost, this includes the ability to submit supporting documentation online, instead of having to mail or fax materials separately. This online bundling will result in faster processing while still allowing users to check their claim status and view claim history online.
Customers now have the option to submit claims in three ways: mail rebate offers and supporting documentation; submit a rebate online and mail or fax supporting documentation; or, using the new functionality, submit claims and supporting documentation together online at http://ford.partsrebates.com.
In addition, customers can now also submit multiple rebate claims from a single invoice, eliminating the need to submit claims individually to qualify for reimbursement. Other changes include the elimination of the “one per policy,” allowing customers who purchase more than one of a product qualifying for a rebate to receive multiple rebates on the same invoice.
Customers interested in learning how to utilize the new online upload functionality can visit http://ford.partsrebates.com to view a demonstration video, one-page overview and FAQs. Keep up with the latest on Motorcraft, including this rebate program by watching Newsflash videos at http://www.youtube.com/motorcraft.
You can also scan this QR code with your smartphone for more information:
About Motorcraft
Motorcraft offers a complete line of replacement parts that are recommended by Ford Motor Company. From routine maintenance to underhood repairs, Motorcraft parts offer value with high quality and the right fit at competitive prices. Motorcraft parts are available nationwide at Ford and Lincoln dealers, independent distributors and automotive parts retailers, and are backed by the Service Parts Limited Warranty of Ford Motor Company. For more information, visit www.motorcraft.com.
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