Aug. 23, 2016—The Automotive Management Institute (AMi) has released an educational curriculum that, once completed, provides certificates and professional designations for collision repair professionals.
The online courses are presented by Mark Claypool, Frank LaViola, Frank Terlep, and FenderBender columnist Mike Anderson. Professional designations can be earned for customer service reps, office managers, managers and master-level general managers.
Mike Anderson Series
Improving CSI—On the Phone; Length: 30 mins; AMi Credit Hour: 1
Improving CSI—During the Sale; Length: 65 mins; AMi Credit Hour: 2
Improving CSI—Check in and During Repair; Length: 30 mins; AMi Credit Hour: 1
Understanding Financial Statements; Length: 30 mins; AMi Credit Hour: 1
You Don’t Know What You Don’t Know; Length: 30 mins; AMi Credit Hour: 1
Scheduling Best Practices; Length: 45 mins; AMi Credit Hour: 1
Profitability; Length: 30 mins; AMi Credit Hour: 1
Parts Management; Length: 45 mins; AMi Credit Hour: 1
KPI Basics; Length: 30 mins; AMi Credit Hour: 1
Job Costing; Length: 30 mins; AMi Credit Hour: 1
Budgeting Basics; Length: 30 mins; AMi Credit Hour: 1
Bookkeeping Basics; Length: 30 mins; AMi Credit Hour: 1
Mark Claypool Series
Email and Internet Security; Length: 30 mins; AMi Credit Hour: 1
Website and SEO Basics; Length: 45 mins; AMi Credit Hour: 1
Social Media Management; Length: 35 mins; AMi Credit Hour: 1
Frank LaViola Course
M.A.D. About Generating Referrals; Length: 30 mins; AMi Credit Hour: 1
Frank Terlep Course
Three Steps to Successful Marketing; Length: 45 mins; AMi Credit Hour: 1
