VIDEO: The Keys to Conflict Management with Louie Sharp
May 1, 2020
Many spend more time at the shop than at home. Here's what to do to mitigate conflict and focus on what's important—a happy, efficient and profitable team
Conflict is inevitable in any shop. Owners often spend more than 40 hours per week at their businesses, ensuring smooth operation, a profit for tomorrow, and eventually knowing their staff so well that they become like family—all of which doesn't make smoothing the edges from time to time that much harder. Recorded live at the 2019 FenderBender Management Conference in St. Paul, Minnesota, Louie Sharp (owner, Sharp Auto Body) reveals all he's learned in over 20 years of business about keeping the ship afloat and his staff focused, motivated and looking ahead.
In this unique presentation, you will learn:
How to mediate conflict among employees
How to empower employees to solve conflicts on their own
How to ensure conflict doesn’t create culture issues
The FenderBender Management Conference features some of the industry’s top operators speaking on topics ranging from operations management to brand marketing. The three-day event touts more than 40 sessions and countless networking opportunities in a peer-to-peer learning environment proven to help collision repair decision-makers gain tangible strategies to implement in their businesses on Day 1. For information on the 2020 Conference, held Sept. 14-16 in downtown Minneapolis, visit fenderbenderconference.com.
Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...
The Autel IA700 is a state-of-the-art and versatile wheel alignment pre-check and ADAS calibration system engineered for both in-shop and mobile applications...
