Peter Funk

"I’ve done this by focusing on one principle: quality."

How Kim Parson’s commitment to her employees has helped grow her shop into a $12.5-million-a-year operation

How Brian Milosch took his dealership’s new collision center from an environmental hazard to a beacon of customer care and money-saving efficiency.

A look inside the Repair Plan Network, a group of shops that have found an edge in today’s competitive fight for market share.